return my order

Returns are free for orders placed within the UK. To return an item, follow these simple steps:

1. Register your return online

• Visit our online returns partner, ZigZag, to register your return and create your returns label.
  
  
• Enter your order number and postcode or email address to identify your order.
  
  

2. Select items to return

• Tick the item(s) you wish to return from your order list and select a return reason for each.
  
  
  
  

3. Choose your return method

• Select your preferred method from the carrier list; such as drop-off at stores or lockers, or a home collection.
  
  
• Most carriers provide a unique scannable QR code for drop off, while some may require you to print a label at home.
  
  
• Your label or code will be emailed to you, once your return has been registered.
  
  
  
  

International returns
For orders outside the UK, refer to 'How do I return an order from outside of the UK?'

For more information about returns, please see our returns policy.